– Services will be completed as outlined in the approved quote. The quote is based on the details you provide (size, pets, soil level, distance, day). The final price may be adjusted on-site if conditions differ (e.g., extra rooms, heavy buildup, post-construction dust).
– Standard cleaning products and equipment are provided by Zenorina’s Deluxe Cleaning LLC. If specialty products are requested and supplied by us, an additional materials fee will apply (communicated before service).If the client provides these specialty products no charge will be added.
– Payment is due upon completion unless otherwise agreed in writing. Recurring clients are charged automatically after each visit.
– A deposit is required to secure your booking. The deposit is applied to the final invoice but is forfeited if you cancel or reschedule with less than 48 hours notice.
– Client must provide safe entry on the scheduled date. Please allow a 30-minute arrival window to accommodate traffic and prior jobs. If we are unable to access the property within a reasonable time, a minimum-service charge will still apply.
– Pricing and scheduling assume the selected frequency (One-Time, Weekly, Bi-Weekly, Monthly). Changing cadence may adjust your rate.
– Pets must be secured; toys and small items should be picked up. Additional time may be required for pet hair or child-related mess.
– Technicians may refuse or halt service if they encounter unsafe conditions such as bio-hazards, active infestations, or aggressive animals. For the safety of the technicians, they must wear shoes, gloves and face masks at all times. They can wear shoe covers if asked by the client. The minimum-service charge will still apply.
– We do not haul construction debris, perform extreme mold remediation, wash exterior windows above 9 ft, or move heavy furniture or appliances.
– Notify us within 24 hours of service; we’ll return to address and clean any missed areas at no additional cost.
– Report issues within 24 hours. We are not liable for damage caused by pre-existing conditions, faulty fixtures, or unsecured valuables; otherwise, we will repair or replace items at our discretion.
Booking or approving a quote implies acceptance of these Terms & Conditions.