OUR PHILOSOPHY
At Zenorina's, we believe in transparent business relationships built on mutual respect and clear communication. These Terms & Conditions exist to protect both you and our team while keeping expectations clear, pricing transparent, and service sustainable. We're committed to fair treatment for our clients and employees alike.
1. QUOTES, INFORMATION & RECLASSIFICATION
All services are performed according to the approved quote and service type (Zen Clean or Zen Reset).
What We Base Your Quote On
When you request a quote, we rely on the information you provide, including:
• Bedrooms and bathrooms
• Approximate square footage
• Current condition and time since last professional clean
• Presence and type of pets
• Smoking/vaping indoors
• Recent construction or renovation work
• Location / ZIP code
We use this information, plus photos when provided, to recommend Zen Clean vs Zen Reset and to calculate a flat-rate price that includes labor, supplies, insurance, parking, and travel. Quotes are valid 14 days from being issued.
If Conditions Differ Upon Arrival
If our technicians arrive and find conditions materially different from what was described, including but not limited to:
• Extra rooms or areas not disclosed
• Heavy clutter or disorganization blocking surfaces
• Heavy buildup, grease, soap scum, or hard water staining
• Rodent or insect evidence
• Strong tobacco or cannabis residue
• Significant pet accidents or odors
• Post-construction dust not disclosed
• General condition notably worse than described
We may, at our discretion:
• Reclassify the service from Zen Clean (maintenance) to Zen Reset (deep/project cleaning) at our current project rates, and/or
• Adjust the flat rate to reflect the actual condition, size, or scope using our current Zen Reset pricing, and/or
• Prioritize only part of the home within the originally approved budget (for example: "today we'll focus on kitchen and bathrooms only"), and/or
• Decline or stop service if conditions exceed our scope or present a safety/biohazard risk to our technicians
We believe in transparency: We do not convert your job to open-ended hourly billing without your consent. If additional work is needed beyond the original approved scope, we will:
1. Explain the changes clearly
2. Provide an updated flat project price (or clearly defined additional block of time and cost)
3. Only proceed with your approval
If you choose not to approve the revised scope or pricing and we have already traveled to your home, a minimum trip/service charge of $85 may apply to cover technician time and travel.
2. SERVICE TYPES, CONDITION RULES & RATE GUARDRAILS
2.1 Zen Clean – Maintenance Service
Zen Clean is our recurring maintenance service designed for homes that are already in maintenance-ready condition.
Zen Clean assumes:
• The home has been professionally cleaned within the last 60 days, and
• Buildup is light to moderate, not heavy or post-construction, and
• There is no major biohazard, infestation, or hoarding condition
If these assumptions are not met, service may be reclassified to Zen Reset (see Section 1).
2.2 Zen Reset – Project / Deep / Move / Post-Construction Cleaning
Zen Reset is our project-level service and is required for:
• Move-in or move-out situations
• Homes not professionally cleaned in 60+ days
• Heavy buildup of grease, soap scum, hard water, or general grime
• Post-construction or post-renovation dust
• Homes requiring "show-ready" or landlord/inspection-level results
Zen Reset includes standard deep cleaning and may be scoped as:
• Zen Reset – Deep Clean
• Zen Reset – Move-In/Move-Out
• Zen Reset – Post-Construction
Pricing is provided as a flat rate based on size, condition, and travel zone.
2.3 Recurring Service Eligibility
Recurring maintenance pricing and frequency discounts (weekly/bi-weekly/monthly) apply only when:
• The home is in a maintenance-ready state, and
• Any initial Zen Reset required has been completed, or
• We have verified through photos/visit that Zen Clean is appropriate
If you:
• Extend the interval between visits significantly, or
• Allow buildup to accumulate beyond normal maintenance, or
• Undergo construction/renovation without informing us,
We may require a new Zen Reset at current project rates before resuming Zen Clean at recurring prices.
2.4 Travel & Parking Surcharges
Chicago travel and parking costs are real business expenses. Where applicable, we apply travel surcharges based on distance from our base and parking difficulty:
Zone Distance Surcharge
Zone A Approx. 0–5 miles +$10 per job
Zone B Approx. 5–10 miles +$25 per job
Zone C Approx. 10–15 miles +$40 per job
Zone D 15+ miles Custom quote only; often requires grouping multiple jobs in the same area
Any travel surcharge will be clearly listed in your quote and/or invoice.
3. FREQUENCY DISCOUNTS
All prices are initially calculated as if they were one-time visits.
If you enroll in recurring maintenance service and your home qualifies for Zen Clean:
• Weekly Service: 15% discount off the one-time rate
• Bi-Weekly Service: 10% discount off the one-time rate
• Monthly Service: 5% discount off the one-time rate
Important Notes:
• Discounts apply to the base Zen Clean service only, not add-ons, hazard fees, or special condition surcharges
• If frequency or conditions change, discounts may be adjusted or removed
4. HAZARD & BIO-RISK CONDITIONS
The following conditions are considered hazard or bio-risk and may invalidate Zen Clean pricing and require Zen Reset project pricing plus added hazard/PPE fees:
• Rodent or insect evidence (droppings, nests, urine)
• Heavy indoor smoking (tobacco, vaping, cannabis)
• Significant pet urine, feces, or vomit
• Blood or bodily fluids
• Visible mold beyond light surface mildew
• Any other biohazardous condition
These jobs may incur:
• Higher rates due to added risk and time, and/or
• A separate Hazard & PPE Fee (typically $75–$150), to cover:
• Additional protective equipment
• Specialized chemicals
• Extra disposal procedures
Important Limitation:
We are a cleaning company, not a licensed pest control, mold remediation, or biohazard remediation firm. We:
• Do not test for pests, mold, allergens, or pathogens
• Do not guarantee their absence
• Reserve the right to refuse or stop work if the environment is unsafe or beyond our scope
5. DEPOSITS & SCHEDULING
5.1 Deposit Requirements
To secure your appointment and protect technician time, we may require a non-refundable deposit for:
• First-time clients
• Zen Reset and other project cleanings
• Larger jobs over a certain dollar amount
At minimum:
All Zen Reset jobs over $1,000 require a 50% deposit.
For other jobs, deposits may follow this general pattern (subject to change):
Job Total Typical Deposit
Under $250 No deposit or $50 deposit
$250–$600 $100–$150 deposit
$600–$999 $150–$250 deposit
$1,000+ (Zen Reset) 50% of total estimated price
Any required deposit will:
• Be clearly shown on your quote/confirmation
• Be applied toward your final invoice
5.2 Scheduling & Arrival Window
• We generally provide an arrival window to account for traffic, loading, and prior jobs
• You are responsible for ensuring access during the agreed window (see Section 7)
• To reschedule without penalty, we require at least 48 hours' notice via email, call, or text
Scheduling issues: service@zenorinasdeluxecleaning.com
6. PAYMENT & CANCELLATIONS
6.1 Payment
Unless otherwise agreed in writing:
• Payment is due upon completion or within 5 days of receipt
• Recurring clients may be set up for automatic billing after each visit
• We accept the payment methods listed in our booking system or on your invoice
Billing questions: accounts@zenorinasdeluxecleaning.com
6.2 Deposit Forfeiture & Cancellation Fees
• Your deposit may be forfeited if:
• You cancel or reschedule with less than 48 hours' notice
• We arrive and cannot access the property, or
• Service must be reclassified to a higher-cost tier and you decline to proceed after we've already incurred travel/time
Typical minimum charges:
• Lockout/access failure: Minimum $85 fee
• Cancellation <48 hours: Deposit forfeited; an additional $85 cancellation fee may apply for high-demand days
• Condition reclassification declined on-site: Minimum $85 trip/service charge
• Late Payments: May incur a 2% monthly fee
These fees help cover technician time, travel, and lost opportunity to serve other clients.
7. ACCESS & CLIENT PREPARATION
7.1 Access Requirements
You must provide safe, reliable entry at the scheduled time via:
• Keypad code
• Lockbox
• Smart lock
• Key provided in advance
• Client present at home
If we cannot gain access within a reasonable time, lockout fees may apply (see Section 6).
7.2 Preparation Before Our Arrival
To help us clean effectively within the scheduled time and scope:
• Secure all pets (for their safety and our technicians')
• Pick up toys, clothing, dishes, and small items from floors and surfaces
• Clear heavily cluttered counters, desks, and tables where you want detailed cleaning
• Identify and/or remove fragile items from areas to be cleaned
• Let us know in advance about special surfaces (e.g., real marble, specialty finishes)
Please note: Excessive clutter, disorganization, or last-minute scope changes may:
• Prevent us from completing the full agreed scope, or
• Require a revised quote or reduced focus area
8. SCOPE OF SERVICE
We focus on residential cleaning. We do not provide:
• Pest control or extermination
• Mold remediation
• Hoarding cleanup or junk removal
• Construction debris haul-away
• Carpet shampooing/steam cleaning (beyond dry vacuuming)
• Exterior window cleaning above ground level
• Moving heavy furniture, appliances, or large items
• Full wall washing (we may spot-clean walls where safe)
• Professional organization services (we do light tidying only)
• Licensed biohazard remediation
Certain tasks may be declined if:
• They present a risk of damage (e.g., unstable fixtures, fragile items), or
• They pose unreasonable risk of injury to technicians
9. TECHNICIAN SAFETY & RIGHT TO REFUSE
Our technicians have the right to refuse or halt service if they encounter:
• Unsafe or unsanitary conditions
• Active pest infestations
• Aggressive, unleashed, or uncontrolled animals
• Harassment, hostile, or threatening behavior
• Conditions outside our scope (see Sections 4 and 8)
For Safety:
• Technicians wear closed-toe shoes and gloves
• Masks may be worn at the technician's discretion or as conditions require
• Shoe covers may be used on request when safe to do so
If service must be stopped for safety or scope reasons, you may still be responsible for a minimum charge for time spent and travel.
10. TIME ESTIMATES & INCOMPLETE WORK
Any time estimate given is based on:
• The condition and details you provided
• Our prior experience with similar homes
If we discover that more time is required due to undisclosed or underestimated conditions, we may:
• Request your approval for additional time and cost, or
• Propose an adjusted flat-rate total for the revised scope, or
• Prioritize certain rooms/areas within the originally approved time and budget
If you decline additional time/cost:
• We will complete as much as reasonably possible within the approved parameters
• Some areas may remain partially cleaned or not serviced
• This does not constitute a service failure if it results directly from scope limitations you chose
11. RESULTS, STAINS & ODORS
We use professional products and methods and make commercially reasonable efforts to clean your home. However, we cannot guarantee removal of:
• Long-term stains (grease, rust, hard water, dye, etc.)
• Deep pet urine or feces odors, especially in carpets/padding/subfloor
• Smoke, nicotine, or heavy cannabis residue
• Mold or mildew staining
• Damage caused by prior cleaners or inappropriate products
Some surfaces and materials may be permanently stained, damaged, or worn beyond what cleaning can improve.
12. DAMAGE & LIABILITY
12.1 Reporting Issues
If you believe something was damaged during our visit:
• Notify us within 24 hours of service completion
• Include photos, a description, and the service date
12.2 We Are Not Liable For:
• Pre-existing damage or wear
• Normal wear-and-tear
• Items that were unstable, unsecured, or already in poor condition
• Fixtures installed incorrectly or loosely
• Surfaces compromised before our arrival (loose grout, peeling paint, etc.)
• Items not disclosed as fragile or irreplaceable
• Damage resulting from manufacturer defects or improper installation
12.3 Our Responsibility
For valid, documented claims we may, at our discretion:
• Repair the item
• Replace the item with a comparable item
• Offer reasonable credit toward future service
• Reimburse repair costs with prior approval
Liability Limit: To the maximum extent permitted by law, our total liability for any claim is limited to the amount paid for that specific service visit. We are not liable for indirect, incidental, or consequential damages.
13. SERVICE ISSUES & RE-CLEANS
If you feel we missed something within the agreed scope:
1. Contact us within 24 hours of service completion
2. Provide photos and a brief description of the issue
3. Mention the date of service and areas in question
For valid concerns within original agreed scope, we will:
• Return to address the specific missed areas at no additional labor cost, or
• Provide reasonable credit toward a future visit if a re-clean is not practical
Re-cleans:
• Cover only areas within the original scope
• Do not include new messes created after we left
• Must be scheduled within a reasonable time frame after the original visit
Service issues: support@zenorinasdeluxecleaning.com
14. PRICING & POLICY UPDATES
Our pricing model (including tiers, travel surcharges, and discounts) and these Terms & Conditions are subject to change.
When we make significant changes, we will:
• Update the information on our website and booking portals
• Reflect changes in new quotes going forward
• Notify active recurring clients via email of any pricing changes affecting their service
• Provide at least 30 days' notice for significant price changes on recurring plans whenever practical
New or updated terms apply to services scheduled after the effective date of the change.
15. ACCEPTANCE OF TERMS
You agree to these Terms & Conditions when you do any of the following:
• Request or accept a quote
• Pay a deposit
• Schedule a service appointment
• Provide access to your home
• Allow our technicians to begin work
These Terms supersede any prior written or verbal agreements about the scope, pricing, or policies for cleaning services, unless a specific exception is confirmed in writing by Zenorina's management.
16. CONTACT INFORMATION
General Support & Service Issues:
Billing & Accounts:
Scheduling & Operations:
Phone: (773) 992-6076
Text: (773) 830-2247 (Preferred for quick responses)
Text: (773) 830-2247 (Preferred for quick responses)
These Terms & Conditions exist to protect both you and our team while keeping expectations clear, pricing transparent, and service sustainable.
Thank you for choosing Zenorina's Deluxe Cleaning for your home. We look forward to serving you!
Last updated: December 2025