Key Policies

We believe in transparent business relationships. Here's what you need to know. For complete details see :

A person is vacuuming a carpet in a living room

Our specialties

  • Number 1

    SERVICE SELECTION RULE

    First-time clients and homes not cleaned in 60+ days start with Zen Reset. Reset once, maintain easily.

  • Number 2

    IF CONDITIONS DIFFER

    We pause, document, contact you, and never proceed without your approval. You're always in control.

  • Number 3

    CANCELLATIONS

    48+ hours' notice: No fee. Under 48 hours: Deposit forfeited, $85 fee may apply. Lockout: $85 minimum fee

  • Number 4

    DEPOSITS

    Deposits are required to secure your visit. Jobs over $1,000: 50% deposit required. Applied toward your final invoice

  • Number 5

    PAYMENT

    Due upon completion or within 5 days. If payment is not made within the 5 days the invoice was issued, a late fee can be incurred. Accepted: Card, Zelle, ACH

  • Number 6

    SATISFACTION GUARANTEE

    Contact us within 24 hours with photos. We'll return to address issues at no cost

  • Number 7

    PREPARATION

    Secure pets, ensure access, clear personal items. You don't need to pre-clean—that's our job

  • Number 8

    WHAT'S NOT INCLUDED

    Pest control, mold remediation, junk removal, carpet shampooing, exterior windows, heavy furniture